Shipping policy

All items are custom made after your order has been placed. Please allow between 10-12 working days for manufacture and delivery. In busy periods, this can overrun. 

To ensure our customers receive the highest quality only, a quality check is being completed before item being dispatched. Once your order is ready, we aim to ship your order within that same day

In Stock Item Orders will need to be placed before 4pm Monday - Thursday UK time to be shipped the same day.

All International Shipping options are with DHL

When choosing Express Delivery, you will receive a notification from DHL EXPRESS ON-DEMAND DELIVERY (ODD) and they will provide you with email/SMS updates about your shipment's progress and estimated delivery date/time.

INTERNATIONAL MAIL TRACKING

Once your order is shipped, you will receive a shipping notification email. Within this email there will be a link to track your shipment.

Your final mile delivery will be completed by the local postal authority in the country, the above delivery windows are aims. Whilst best efforts are always made to reach these targets, occasionally delays can occur, please allow up to 15 working days for delivery.

DO I HAVE TO PAY IMPORT DUTY AND VAT CHARGES?

EUROPE - For orders outside of the UK, any import taxes will be applicable at the checkout. 

AUSTRALIA - Australian orders under AUD $1,000 are shipped duty free - anything over this price will be calculated at the checkout.

US - US orders under $800 ships duty free - anything over this price will be calculated at the checkout.

We ship from a UK warehouse. Please note that CLELIA STUDIOS  are not responsible for any customs charges that may occur. CLELIA STUDIOS have the right to change this policy at any given time.

If you do not pay this charge, you will not be refunded the shipping cost or the customs charge when we receive the parcel back at our HQ. 

All Shipping options are available at our checkout, we offer world wide shipping!